Survey
Customer Feedback Template
Understand your customers better with a structured feedback form. Rate satisfaction across multiple dimensions, collect free-text comments, and identify areas for improvement. Use the data to make informed decisions about your product roadmap and service delivery.
How the Customer Feedback template works
- Customise. Open the template in FlexForms and tweak the fields, your company branding, and the PDF layout to match how you already work.
- Send. Enter the recipient's name and either WhatsApp number or email address. FlexForms delivers a secure link backed by one-time PIN verification.
- Sign. The recipient verifies with a short PIN, completes the form on their phone, and signs with their finger — no app, no account.
- Done. You receive a branded PDF with embedded audit trail (who signed, when, from where) stored against the contact record.
Fields Included
Customer Name
Email
Product/Service Used
Overall Rating
Quality Rating
Service Rating
Comments
Recommendation Score
Improvement Suggestions
Add, remove, or rearrange any of these fields to fit your workflow. FlexForms supports text, multi-choice, dates, file uploads, signatures, and payment fields.
Use Cases
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Post-purchase feedback
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Service quality surveys
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NPS scoring
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Product improvement research